Frequently Asked Questions (FAQ)

Shipping Information

How long will my order take to arrive?
Orders are typically processed within 1–2 business days. After dispatch, delivery time depends on your location and selected shipping method. You will receive a tracking number once your order has shipped.

Do you offer international shipping?
Yes. We ship to multiple countries worldwide. Shipping rates and delivery times will be calculated at checkout.

Product Details

What is the Lakerain Bio‑Collagen Deep Hydration Mask?
It is a hydrogel face mask formulated to help support skin hydration, smoothness, and comfort. The mask features low‑molecular hyaluronic acid and collagen‑supporting ingredients in a gentle, easy‑to‑use design.

How do I use the mask?
For best results, apply the mask after cleansing and toning:

  • Overnight: Apply as the final step of your nighttime routine and leave on while you sleep.

  • Daytime: Leave on for 3–4 hours or until the mask becomes transparent, then remove and gently pat any remaining essence into the skin.

Safety & Skin Compatibility

Is the mask suitable for all skin types?
Yes. The formula is designed to be gentle and suitable for most skin types, including sensitive skin. We recommend conducting a patch test before first use.

Can I use this with my current skincare routine?
Yes. The mask is compatible with most skincare routines. Apply your regular toner or serum before the mask if desired.

What if I experience irritation?
Stop using the product if irritation occurs. Consult a healthcare professional if irritation persists.

Payment & Security

What payment methods are accepted?
We accept major credit and debit cards, PayPal, and other secure payment options at checkout. Your financial information is protected by industry‑standard encryption.

Is my payment information safe?
Yes. We prioritise the security of your financial information and use secure, encrypted payment processing.

Returns & Refunds

What is your return policy?
If you are not satisfied with your purchase, please refer to our Returns & Refunds Policy page for details on eligibility, timeframes, and steps to request a return.

How do I request a refund?
Contact our support team via the Contact Us page with your order number and reason for return. We aim to respond within 24–48 hours.

Contact & Support

How can I reach customer support?
You can contact us through the Contact Us page or email: hello@lakerain.beauty us directly. Our team strives to respond to all inquiries promptly.

Where can I find product and order updates?
Order updates including shipping notifications and tracking numbers will be sent to the email address you provided at checkout.